Book a repair
FAQ
Pricing
Privacy policy
Book a repair
Your name
Your email address
Describe your item
(e.g. “black kettle”, “Oral-B electric toothbrush”).
What’s wrong with it?
(Please be as specific as possible. Is it not switching on at all? Battery won’t charge? Making a weird noise?)
Have you already tried anything to fix it?
Income bracket
As a social enterprise, Fendie is committed to making sure everyone can access our services, so we operate a sliding fee scale based on customer income. Please select your total pre-tax household income bracket below. This information will ONLY be used to calculate your repair fees.
Select an income bracket
Up to £16,999
£17,000 to £24,999
£25,000 to £34,999
£35,000 to £49,999
£50,000 and up
Based on your income bracket, your repair fee for this item will be £15.
Based on your income bracket, your repair fee for this item will be £18.
Based on your income bracket, your repair fee for this item will be £24.
Based on your income bracket, your repair fee for this item will be £30.
Based on your income bracket, your repair fee for this item will be £36.
Which local authority area are you located in?
Select area
Edinburgh
Falkirk
In Edinburgh, we will arrange pickup and return of your item via our logistics partner, CADi. All pickups and returns are scheduled for Fridays. Unfortunately we cannot give you a specific timeslot.
Pickup and return address
Postcode
In Falkirk, you can drop off and pick up your item at our table at the Polmont
Policies
The repair fee above does not include any parts we need to purchase. If we need replacement parts for your repair, we’ll let you know and get your permission before going ahead. You’ll need to reimburse us for those parts when you pay your repair fee.
I’m okay with that.
Although we will always do our best to take care of things you leave with us, any repair work involves risks, including the risk of further damage to items.
I’m okay with that.
Privacy policy
I’m okay with that.
