Book a repair – Fendie.scot

Your name Your email address Describe your item
(e.g. “black kettle”, “Oral-B electric toothbrush”). What’s wrong with it?
(Please be as specific as possible. Is it not switching on at all? Battery won’t charge? Making a weird noise?) Have you already tried anything to fix it? Income bracket
As a social enterprise, Fendie is committed to making sure everyone can access our services, so we operate a sliding fee scale based on customer income. Please select your total pre-tax household income bracket below. This information will ONLY be used to calculate your repair fees.

Based on your income bracket, your repair fee for this item will be £15.

Based on your income bracket, your repair fee for this item will be £18.

Based on your income bracket, your repair fee for this item will be £24.

Based on your income bracket, your repair fee for this item will be £30.

Based on your income bracket, your repair fee for this item will be £36.

Which local authority area are you located in?

In Edinburgh, we will arrange pickup and return of your item via our logistics partner, CADi. All pickups and returns are scheduled for Fridays. Unfortunately we cannot give you a specific timeslot. Pickup and return address Postcode

In Falkirk, you can drop off and pick up your item at the Polmont Community Hub.

Unfortunately, if you’re not in one of the areas in this list, we can’t help right now – but we’re planning to expand to more areas soon!

Policies
The repair fee above does not include any parts we need to purchase. If we need replacement parts for your repair, we’ll let you know and get your permission before going ahead. You’ll need to reimburse us for those parts when you pay your repair fee. I’m okay with that. Although we will always do our best to take care of things you leave with us, any repair work involves risks, including the risk of further damage to items. I’m okay with that. We’ll handle all the information you give us responsibly, in line with our privacy policy I’m okay with that.